Service Department specialist
- Full Time
- 21260 Deering ct canoga park
Are you an experienced customer service professional with a background in production or manufacturing? Do you thrive in fast-paced environments and enjoy helping customers while ensuring smooth operations? If so, we want you to join our team as a Customer Service Specialist!
We are looking for a dedicated and detail-oriented individual with at least 1 year of experience in customer service within a production or manufacturing environment. This full-time position will involve managing customer inquiries, resolving issues, and coordinating with our production teams to ensure customer satisfaction and on-time delivery of high-quality products.
Mulholland Brand specializes in high-quality aluminum fences, pergolas, and gates. Our commitment to excellence extends to our team, and we seek to cultivate a positive and productive work environment.
· : Respond to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding services offered.
· : Schedule and coordinate service appointments, ensuring optimal use of resources and timely service delivery.
· : Investigate and resolve customer complaints or service issues, collaborating with relevant departments as needed.
· : Maintain accurate records of customer interactions, service requests, and outcomes in the database.
· : Identify opportunities for improving service processes and customer experience, providing feedback and suggestions to management.
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· : Conduct follow-up calls or surveys to ensure customer satisfaction and gather feedback for continuous improvement.
- At least 1 year of customer service experience in a production or manufacturing setting.
- Strong communication and problem-solving skills.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Proficiency with customer service software and Microsoft Office Suite (Excel, Word).
- High school diploma or equivalent; further education in business or related fields is a plus.
Please include a short video introducing yourself along with your application. In the video, we would appreciate it if you could briefly explain your background, key skills, and why you are interested in this position.