Service Department specialist
- Full Time
- 21260 Deering ct canoga park
Are you an experienced customer service professional with a background in production or manufacturing? Do you thrive in fast-paced environments and enjoy helping customers while ensuring smooth operations? If so, we want you to join our team as a Customer Service Specialist!
We are looking for a dedicated and detail-oriented individual with at least 1 year of experience in customer service within a production or manufacturing environment. This full-time position will involve managing customer inquiries, resolving issues, and coordinating with our production teams to ensure customer satisfaction and on-time delivery of high-quality products.
Mulholland Brand specializes in high-quality aluminum fences, pergolas, and gates. Our commitment to excellence extends to our team, and we seek to cultivate a positive and productive work environment.
· : Respond to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding services offered.
· : Schedule and coordinate service appointments, ensuring optimal use of resources and timely service delivery.
· : Investigate and resolve customer complaints or service issues, collaborating with relevant departments as needed.
· : Maintain accurate records of customer interactions, service requests, and outcomes in the database.
· : Identify opportunities for improving service processes and customer experience, providing feedback and suggestions to management.
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· : Conduct follow-up calls or surveys to ensure customer satisfaction and gather feedback for continuous improvement.
- At least 1 year of customer service experience in a production or manufacturing setting.
- Strong communication and problem-solving skills.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Proficiency with customer service software and Microsoft Office Suite (Excel, Word).
- High school diploma or equivalent; further education in business or related fields is a plus.