Answers

Frequently asked questions

Everything we get asked most, in one place. If your question is not here, our design consultants will answer it during your consultation.

Product & Installation

Can my project be installed in one day?

Yes. Most standard installations are completed in a single day, thanks to our in-house fabrication, early-start teams, and coordinated logistics. Our crews often begin loading as early as 5:00 AM to ensure on-time, same-day completion.

Do you install on hilly or uneven terrain?

Yes — we're known for it. Our extensive experience in areas like the Mulholland hills makes us one of the most trusted names for hillside work. We use specialized engineering and our patented IST system to ensure stable, seamless installations on challenging terrain.

Are your products custom-measured and custom-built?

All Mulholland products are custom-measured and custom-built to ensure a perfect fit and smooth operation — no one-size-fits-all solutions.

What is the installation process like?

From consultation and measurement to engineering, fabrication, powder coating, and final installation, every step is handled by our dedicated in-house teams. The result is a seamless, high-quality experience from start to finish.

Can I match the product to my existing design?

Yes. We offer extensive design options including glass panels, wood-tone aluminum, and laser-cut details. Our design consultants help create elegant solutions that harmonize with your property.

Materials & Environmental

Why aluminum over iron or wood?

Aluminum is strong, rust-proof, recyclable, and maintenance-free. It offers long-term beauty and value. Iron rusts in 3–5 years in Southern California's coastal climate; wood warps, splits, and needs annual staining. Aluminum does none of that.

Is your powder coating environmentally safe?

Yes. Our powder coating system is non-toxic and engineered specifically for aluminum, ensuring a safe, long-lasting finish. Our electrostatic powder-coat fuses to the aluminum at a molecular level, creating a water-tight, corrosion-resistant finish.

Are your products made in the USA?

Yes. All products are fabricated in our 30,000 sq ft facility in Canoga Park, California.

Do aluminum products rust?

No. Aluminum does not rust like iron or steel. It is highly durable and outperforms wood and iron in most outdoor conditions. Near the ocean, salt can build up on the surface, so regular rinsing with fresh water is recommended to protect the finish.

Pricing & Payment

Do you offer financing?

Yes. With a 24-month no-interest option or up to 10-year terms with no prepayment penalty. Rates start around 8.99%, and payments average about $190 per $10K. It's a smart way to complete larger projects and add value to your home.

Is there a consultation or design fee?

Sometimes, yes. However, in most cases the fee is waived for serious inquiries. Each consultation offers high-value design insight and personalized support.

Do you require a deposit?

Yes. Your initial payment secures materials and kicks off fabrication. Once measurements are confirmed, your install date is scheduled within two business days.

What is your cancellation policy?

Cancel within three business days at no cost. After that, we only charge for work already performed — fair and simple.

Are your prices competitive?

Yes. We offer the best price-to-value ratio. Our architectural aluminum products include custom hardware, powder coating, magnetic locks, and patented components — crafted in the U.S. When comparing quality and durability, we lead the industry.

What does a typical project cost?

It depends on the size of your property and the scope of work. Many homeowners, architects, and developers invest between $30,000–$300,000 to enhance their properties with gates, fences, pergolas, equipment covers, and garage doors. Many use our flexible financing options to manage the cost over time.

Service, Warranty & Maintenance

Do you offer warranties?

Yes — and more importantly, we honor them. Every product comes with a clear, written warranty: a one-year warranty for any defect related to manufacture or assembly, and a three-year warranty against rust. What matters more is the company behind the warranty. We're going to be here years down the road, and we'll be the ones backing up your product.

Why should I trust Mulholland over other companies?

Mulholland Brand is a well-known and trusted name in the industry, with tens of thousands of installations across California. We are the only manufacturer in California with in-house employees — no dealers, no subcontractors. This means direct accountability, better quality control, and a seamless experience from design to installation.

What if I need repairs later?

We offer affordable service support even beyond your warranty. Most calls are resolved for $500 or less.

Do you service gates you didn't build?

No. We do not service products we didn't build, no matter how tempting the job may be. We believe in responsibility: if we built it, we'll stand behind it. If we didn't, it's not our story — and we won't pretend it is. That's honesty you can trust.

What if something is damaged during shipping or installation?

We stand by our quality. If something matters and isn't perfect, we fix it. That's our promise.

Can I add more to my project later?

Most likely, yes. We keep detailed project records — including colors and design specs — even 10+ years later. That means you can expand with matching products (gates, fences, pergolas, railings, or garage doors) whenever you're ready.

Fire Safety / Zone-Zero

Are your products fire-rated or fire-resistant?

Yes. Our aluminum systems are non-combustible and have been CAL FIRE tested — field-tested in California wildfires, often remaining intact where other structures were lost.

Do your products meet Zone-Zero requirements?

Yes. In California's wildfire zones, aluminum is non-combustible and meets Zone-Zero defensible-space requirements — the 0-to-5-foot perimeter around your home where only non-combustible materials are allowed. While wood and vinyl ignite or melt, aluminum creates a fire-resistant perimeter.

What is Zone-Zero and does it apply to my property?

Zone-Zero is the ember-resistant zone within 5 feet of your home, defined by the California Board of Forestry. It applies to properties in Very High Fire Hazard Severity Zones. If your gate, fence, or railing is wood or vinyl within that zone, it may need to be replaced with non-combustible material like aluminum.

Service Area & Add-ons

Do you service San Diego or other regions?

Yes. We serve Los Angeles, Ventura, Orange, and San Diego Counties, with limited services in Palm Desert and the Bay Area for larger projects.

Can I combine materials like glass and aluminum?

Yes. We offer beautiful hybrid solutions combining glass, wood-tone aluminum, lighting, and more.

Can I install lighting or automation?

While we don't handle the installation of electrical components, our products are designed for easy integration with automation and lighting systems.

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